Addition to your IT department

 As technology progresses further and further, many companies have become increasingly reliant on their IT systems, no matter how small.  Many companies have found that if they have more than about 30 minutes downtime, it can become a critical issue and the business starts to lose money. With this in mind it is not surprising that many companies have internal IT staff to help resolve these issues. However these IT staff generally have other roles within the company and IT often takes a back seat so small issues can turn into big problems if they are not detected and action taken to resolve them.

 Marcus Computers are dedicated to helping companies to have the best possible use of technology. This is why we offer support and maintenance contracts to businesses with internal IT staff. This gives you peace of mind that if your internal IT staff are busy with other projects, ill or on holiday that there is still someone at the end of the telephone whose number one priority is your IT system. Your IT staff will also find this a huge advantage. If they have complex issue that they are not sure how to solve, new hardware or software to install perhaps, this can be handled quicker and more efficiently with Marcus’ support. With any issue that we solve we are happy to talk you through exactly how we have addressed it so your IT staff’s knowledge grows, and should the problem reoccur it can be dealt with in-house.

 Marcus Computers support and maintenance is sold in blocks of 5 to 50 hours, however for companies with internal IT staff we normal recommend 5 to 10 hours as we find this provides ample cover. Marcus support and maintenance contracts are very cost effective between £55.00 - £85.00 per hour depending on the size and complexity of your system.

 Our standard support and maintenance contracts are based on office hours (Monday – Friday, 9:00am – 5:30pm) telephone, VPN and dial in are based on 4 hour response and on site time is bookable in advance. Telephone, VPN and dial in are charged at a minimum of 15 minutes and 15 minutes increments thereafter. Onsite support is charged at a minimum of 1 hour on site and 15 minutes increments thereafter. However this is just our standard support and maintenance contract and we are happy to discus your requirements to come up with a solution that suits your company’s specific needs.

 As well as using Marcus Computers to help you maintain your IT systems we can provide all your hardware and software at a very low cost, often beating the recommended retail price, and have your hardware or software delivered straight to you. Most of the companies we deal with are not just impressed by our levels of service but also by the fact that all your IT requirements are handled in the same place.